PG333 Privacy Policy

1 About This Policy

This Privacy Policy applies to all personal data collected and processed by PG333 in connection with the operation of pg333.uk and its associated mobile application. By registering an account or using the platform, you acknowledge that you have read and understood this policy.

PG333 is committed to handling your personal information responsibly. We collect only what is necessary, use it only for the purposes described here, and take reasonable steps to keep it secure. This policy is part of our broader Terms and Conditions.

2 What Personal Data We Collect

PG333 collects personal data through several channels: account registration, identity verification (KYC), platform usage, and customer support interactions. The categories of data we collect include:

3 How We Collect Your Data

Personal data is collected through the following means:

• Account registration: When you fill in your details to create a PG333 account.
• KYC submission: When you upload identity documents and a selfie to verify your account.
• Payment transactions: When you make a deposit or withdrawal through a supported Philippine payment channel.
• Platform usage: Automatically through cookies, session logs, and analytics tools as you navigate the site or app.
• Support interactions: When you contact PG333 via email or live chat, your communication is recorded for quality and resolution purposes.

4 Why We Use Your Data

PG333 uses your personal data for the following purposes, each supported by a legitimate reason:

• Account management: To create, maintain, and secure your PG333 account.
• Identity verification: To confirm your age and identity before withdrawals are processed, and to comply with anti-money laundering obligations.
• Payment processing: To facilitate deposits and withdrawals through your chosen Philippine payment channel.
• Security and fraud prevention: To monitor account activity, detect suspicious behaviour, and protect the integrity of the platform.
• Customer support: To respond to your enquiries, resolve disputes, and improve our service quality.
• Platform improvement: To analyse usage patterns and improve the experience for all players on PG333.
• Responsible gaming: To identify patterns that may indicate problem gaming behaviour and to apply self-exclusion requests.

5 Cookies and Tracking Technologies

PG333 uses cookies and similar tracking technologies on its website and mobile application. Cookies are small files stored on your device that help the platform remember your preferences, maintain your login session, and understand how players interact with the site.

The types of cookies PG333 uses include:

• Essential cookies: Required for the platform to function, including maintaining your logged-in session.
• Analytics cookies: Help us understand how the platform is used so we can improve it.
• Security cookies: Used to detect and prevent fraud and protect user sessions.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain platform features.

6 Who We Share Your Data With

PG333 does not sell personal data to any third party. However, we work with trusted service providers who help us operate the platform. Data is shared with these parties only as necessary for the specific service they provide.

• Payment processors: Philippine payment service providers who handle deposit and withdrawal transactions. They receive only the data needed to process each transaction.
• Identity verification providers: Third-party KYC services used to verify government-issued IDs against your submitted documents.
• IT and infrastructure providers: Cloud hosting and security service providers that support platform operations.
• Legal and regulatory authorities: Where required by applicable law or a valid legal order, PG333 may be required to disclose certain account information.

7 How Long We Keep Your Data

PG333 retains personal data for as long as your account is active and for a reasonable period after account closure to meet legal, regulatory, and operational requirements. Specific retention periods depend on the type of data and the purpose for which it was collected.

Transaction records and identity verification documents are typically retained for a period required to satisfy anti-money laundering and record-keeping obligations. Technical and usage data is generally retained for a shorter period.

Once data is no longer needed for its intended purpose and retention period has elapsed, PG333 will securely delete or anonymise it.

8 Your Data Rights

As a player using PG333, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data PG333 holds about you.
• Right to correction: You can request that inaccurate or incomplete data be corrected.
• Right to deletion: You can request deletion of your data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
• Right to restrict processing: You can request that processing be restricted in certain circumstances.
• Right to object: You can object to processing based on legitimate interests where your personal circumstances justify it.

To exercise any of these rights, contact PG333 at [email protected]. Include your registered account username and a description of the specific request. We will respond within a reasonable timeframe.

9 Data Security

PG333 applies a multi-layered approach to keeping your personal data secure:

• SSL/TLS encryption for all data in transit between your device and our servers
• Secure server environments with restricted access controls
• OTP authentication for account login and sensitive actions
• Ongoing monitoring for suspicious access attempts and unusual account activity
• Internal access restrictions — only authorised personnel can access personal data

While no system can guarantee absolute security, PG333 takes these measures seriously and continuously reviews its security practices. If you believe your account has been accessed without your authorisation, contact [email protected] immediately.

10 Minors and Age Restriction

PG333 does not knowingly collect personal data from anyone under 21 years of age. The platform is strictly for adults aged 21 and above. If we become aware that a minor has registered an account, that account will be closed immediately and any associated data will be deleted in accordance with our retention policy.

If you believe a minor has accessed PG333, please contact us at [email protected] so we can investigate and take appropriate action promptly.

11 Changes to This Privacy Policy

PG333 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The revised date at the top of this page indicates when the most recent update was made.

For material changes, we may notify registered players via email or an in-platform notification. Your continued use of PG333 after changes are published constitutes acceptance of the updated policy.

12 Contact for Privacy Matters

For any questions, concerns, or requests related to this Privacy Policy or the personal data PG333 holds about you, please get in touch: